Course Name | Health services Quality and accreditation |
Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
---|---|---|---|---|---|
TS 210 | Fall/Spring | 2 | 0 | 2 | 3 |
Prerequisites | None | |||||
Course Language | Turkish | |||||
Course Type | Elective | |||||
Course Level | Short Cycle | |||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | ||||||
Course Coordinator | ||||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | The aim of this course to gain theoretical and practical knowledge in the following areas://Quality and Total Quality Management concepts and the introduction of the concepts, Introducing the concepts of quality management in health care, "SKS-hospital 5. Version" of the quality and accreditation standards the creation of relevant documents, registration, storage |
Learning Outcomes | The students who succeeded in this course;
|
Course Description | Definition of Quality Concept,\nTotal Quality Management (TQM) Development,\nTQM Practices and Quality Pioneers,\nSKS-hospital general introduction of Version 5,\nCorporate Services,\nprepare a document on Risk Management and Risk Calculator,\nSafety Reporting System to collect data on and document preparation,\nPatients and prepare a document on employees Oriented Services\n prepare a document on Health Care\nprepare a document on Support Services\nManagement patients document related indicators//Prepare related document with patients and employee oriented services |
Related Sustainable Development Goals | |
| Core Courses | |
Major Area Courses | ||
Supportive Courses | X | |
Media and Managment Skills Courses | ||
Transferable Skill Courses |
Week | Subjects | Required Materials |
1 | Quality definition and content | Total quality Management Page: 15-40 |
2 | Quality in organizational communication | Office Management and Communication Techniques Page: 231-253 |
3 | Barriers affecting the quality of communication and their elimination | Office Management and Communication Techniques Page: 201-226 |
4 | Quality Management Systems and Standards | Total Quality Management Page: 279-306 |
5 | Quality Standards-ISO 9000 // Quality Documentation////Homework: To prepare a document sample: Procedur, Procedure, Instruction, Form, List and Plan | Lecture notes and sources to be determined by the instructor |
6 | Certification in Quality Standardization | Lecture notes and sources to be determined by the instructor |
7 | Total Quality Management Concept and Definition | Lecture notes and sources to be determined by the instructor |
8 | Exam | |
9 | Total Quality Management and Development and Pioneers | Lecture notes and sources to be determined by the instructor |
10 | TQM Requirements and Barriers to TQM | Lecture notes and sources to be determined by the instructor |
11 | Statistical Tools and Techniques in Quality Management | Lecture notes and sources to be determined by the instructor |
12 | Introducing the Concepts Related to Quality Management in Health Care-SKS | Lecture notes and sources to be determined by the instructor |
13 | Corporate Services Dimension // Patient and Employee Oriented Services-SKS | Lecture notes and sources to be determined by the instructor |
14 | Health Services // Support Services, Indicator Management-SKS | Lecture notes and sources to be determined by the instructor |
15 | Final Exam | Lecture notes and sources to be determined by the instructor |
16 | Review of the Semester |
Course Notes/Textbooks | 1. “Sağlık bilimlerinde araştırma ve istatistik yöntemler” Osman Hayran, Nobel Tıp Kitabevleri, 2012,İstanbul,Türkiye.\n2. “Sağlık Kurumlarında Kalite Yönetimi” Sıdıka Kaya, T.C. ANADOLU ÜNİVERSİTESİ YAYINI NO: 2864,AÇIKÖĞRETİM FAKÜLTESİ YAYINI NO: 1821, 2013\n3. “HKS Ders Notları” Tedavi Hizmetleri Genel Müdürlüğü Performans Yönetimi\nve Kalite Geliştirme Daire Başkanlığı, ISBN: 978-975-590-364-4,2011.\n4. “Hastane Yönetimi” Haydar Sur,Tunçay Palteki (editörler),Nobel Tıp Kitabevleri,2013.\n5. “Sağlık Hizmetlerinde Toplam Kalite Yönetimi” Huriye Çatalca,Beta Basım,2000\n |
Suggested Readings/Materials |
Semester Activities | Number | Weigthing |
Participation | ||
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | 5 | 25 |
Presentation / Jury | ||
Project | ||
Seminar / Workshop | ||
Oral Exam | 1 | 30 |
Midterm | ||
Final Exam | 1 | 45 |
Total |
Weighting of Semester Activities on the Final Grade | 55 | |
Weighting of End-of-Semester Activities on the Final Grade | 45 | |
Total |
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Course Hours (Including exam week: 16 x total hours) | 16 | 2 | 32 |
Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
Study Hours Out of Class | 0 | ||
Field Work | |||
Quizzes / Studio Critiques | |||
Portfolio | |||
Homework / Assignments | 5 | 1 | |
Presentation / Jury | |||
Project | |||
Seminar / Workshop | |||
Oral Exam | 1 | 5 | |
Midterms | |||
Final Exams | 1 | 8 | |
Total | 50 |
# | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
1 | To have the required contemporary theoretical and practical knowledge in his/her field | X | ||||
2 | To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level | |||||
3 | To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others | |||||
4 | To be aware of legal responsibilities, conduct basic studies in her/his field independently | |||||
5 | To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication | |||||
6 | To take responsibility as an active team member during the practices in his/her field | |||||
7 | To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field | |||||
8 | To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology | X | ||||
9 | To act by considering the universal ethical values, social and cultural characteristics | X | ||||
10 | To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements | X | ||||
11 | To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level | |||||
12 | To have knowledge and skills related to the administrative responsibility and management of an optician’s store | |||||
13 | To monitor visual health related products, determine the needs of the optician’s store and carry out activities for development |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest